Terms & conditions.

1. Acceptance of terms

By accessing or using our website, purchasing products, or using our software and services, you agree to be bound by these Terms and Conditions. If you do not agree, please do not use our services.

2. Services overview

Pixellark Solutions provides physical products where applicable, digital products and software, business management systems such as POS and ERP, custom software solutions and support services. We reserve the right to modify or discontinue a service at any time.

3. User responsibilities

You agree to provide accurate and up-to-date information, maintain the confidentiality of your account, use our services only for lawful purposes, and not misuse, hack or disrupt our systems.

4. Orders and payments

• All orders are subject to acceptance and availability.
• We may cancel or refuse an order due to errors, suspected fraud or stock issues.
• You agree to provide valid payment details.
• Prices may change at any time without notice.

Payments are handled by secure third-party providers. We do not store full payment card details.

5. Shipping and delivery

For physical products, delivery times are estimates and may vary. Delays may occur due to external factors. Risk transfers to the customer upon delivery.

6. Refunds and returns

Refunds and returns are governed by our Returns & Refunds Policy. Digital products and software are generally non-refundable once delivered, unless an exception applies under a specific agreement or guarantee.

7. Software licence and usage

Unless agreed otherwise in writing, you receive a non-exclusive, non-transferable licence to use our software. You may not resell or redistribute it, reverse engineer or modify it, or use it for illegal activities. All intellectual property remains owned by Pixellark Solutions unless a written agreement states otherwise.

8. Intellectual property

Our software, website design, logos and branding, text and graphics are the property of Pixellark Solutions and protected by law.

9. Data and privacy

Your use of our services is also governed by our Privacy Policy. You retain ownership of your business data. We implement security measures but cannot guarantee complete protection.

10. Limitation of liability

To the maximum extent permitted by law, we are not liable for indirect or consequential damages, including loss of profit, data or business interruption. Our total liability is limited to the amount you paid for the relevant product or service. Nothing in these terms excludes liability that cannot legally be excluded.

11. Warranty disclaimer

Products and services are provided “as is” unless stated otherwise. We do not guarantee error-free operation, continuous availability or that products will meet every expectation. Any express warranty in a product agreement remains in effect.

12. Termination

We may suspend or terminate access if you violate these terms, fail to make payments, or engage in harmful or illegal activities.

13. Governing law

These terms are governed by the laws of Sri Lanka. Disputes shall be handled by the courts of competent jurisdiction in Kurunegala, Sri Lanka.

14. Changes to terms

We may update these terms at any time. Continued use of our services means you accept the updated terms.

15. Force majeure

We are not responsible for delays or failures caused by events beyond our control, including natural disasters, internet failures or government actions.

16. Contact information

For questions about these terms, contact us:

• Email: [email protected]
• Phone: +94 78 979 7988
• Address: Nilanthattuwa, Ridigama, Kurunegala, Sri Lanka

Acknowledgment

By using our website, purchasing products, or using our software, you confirm that you have read, understood and agreed to these Terms and Conditions.

This page follows the policy content shown in your reference screenshots. Review the terms against your current products and services before publishing.