Returns & refunds.

Thank you for shopping at Pixellark Solution. We appreciate your business and are committed to providing high-quality products and a smooth shopping experience. If you are not completely satisfied with your purchase, we are here to help.

Returns

You have 7 days from the date of delivery to request a return. To be eligible:

• The item must be unused, unworn and in the same condition that you received it.
• The item must be in its original packaging.
• Proof of purchase, such as a receipt or order confirmation, is required.

Refunds

Once we receive and inspect your returned item, we will notify you about the status of your refund. If approved:

• Your refund will be processed to your original payment method.
• Shipping charges are non-refundable unless the return is due to our mistake.

Exchanges

If you need to exchange an item, for example because of the wrong size, colour or product, contact us within 7 days of receiving your order. We will guide you through the exchange process based on product availability.

Non-returnable items

The following items cannot be returned or refunded:

• Gift cards.
• Downloadable or digital products unless we have specifically stated otherwise.
• Personalised or custom-made solutions.

Damaged or defective items

If you receive a damaged or defective product, contact us within 3 days of delivery. We will arrange a replacement or provide a full refund, including shipping where applicable.

Return shipping

• Customers are responsible for return shipping costs.
• If the return is due to our error, such as a wrong or defective item, we will cover the shipping cost.

Processing time

• Returns are processed within 5 business days after receiving the item.
• Refunds may take additional time to appear in your account, depending on your payment provider.

Contact us

If you have questions about this Refund Policy, contact us:

• Email: [email protected]
• Phone: 0778941889
• Address: Nilanthattuwa, Ridigama

We value your trust and aim to make your shopping experience with Pixellark Solutions simple and reliable.