Privacy policy.

At Pixellark Solutions, we are committed to protecting your privacy and ensuring the security of your personal and business data. This Privacy Policy explains how we collect, use and protect information when you use our website, purchase products or use our software solutions. By using our services, you agree to this policy.

1. Information we collect

We collect information to provide and improve our services.

Personal information

• Name
• Email address
• Phone number
• Billing and shipping address
• Business name and details, where applicable

Payment information

• Payment details needed to process transactions
• Payments are handled securely by third-party providers; we do not store full card details

Software and usage data

• Software usage patterns and features used
• Performance data and error logs

Technical information

• IP address
• Device and browser details
• System configuration

Business data for software users

• Transactions and operational data
• Inventory and customer data entered into the system

2. How we use your information

We use your data to:

• Provide and deliver products and software services
• Process payments and manage orders
• Provide customer and technical support
• Improve our platform, features and performance
• Send important updates and service notifications
• Prevent fraud and enhance security
• Send promotional content only with your consent

3. Data sharing

We do not sell or trade your personal data. We may share it only with trusted service providers, when required by law, or in connection with a merger, acquisition or asset sale.

4. Data security

We use safeguards such as SSL/TLS encryption for data transmission, secure servers and infrastructure, access controls, authentication, backups and monitoring. No system is completely secure, and we cannot guarantee absolute security.

5. Data retention

We retain information only as long as necessary:

• Account and personal data: while your account is active and as required by law
• Business data in the software: controlled by you within the system
• Support records: up to 3 years
• Analytics data: it may be anonymised and retained for improvement

6. Your rights

You may request access to your personal data, correction of inaccurate information, deletion of your data, or opt out of marketing communications. Contact us to exercise these rights.

7. Cookies and tracking

We use cookies to ensure website functionality, improve user experience and analyse traffic and performance. You can disable cookies in your browser, but some features may not work properly.

8. Third-party services

Our website and software may integrate with third-party tools. These services operate under their own privacy policies, which we recommend reviewing.

9. International data transfers

Your data may be processed outside Sri Lanka. We take steps to ensure appropriate safeguards are in place to protect your information.

10. Children’s privacy

Our services are not intended for individuals under 16. We do not knowingly collect data from children.

11. Updates to this policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated date.

12. Contact us

If you have questions about this Privacy Policy, contact us:

• Email: [email protected]
• Phone: +94 78 979 7988
• Address: Nilanthattuwa, Ridigama, Kurunegala, Sri Lanka

Pixellark Solutions is committed to keeping your data safe, secure and transparent.